REFUND POLICY

Last Updated: April 2026

At ReachLocal TX, we stand behind our services. This page explains our refund policy for all campaigns and services.

QUICK SUMMARY

✅ Campaign doesn't fill? Get a refund or 10% discount on next campaign
✅ Design approved? No refund
✅ Campaign underperforms? No refund (we don't guarantee results)
✅ You miss a deadline? No refund (forfeited)
✅ PayPal fees? Not refundable (PayPal policy)

1. CAMPAIGN CANCELLATION REFUNDS

1.1 Minimum Slots Requirement

All campaigns require a minimum of 10 paid slots to proceed to print. This ensures we can deliver quality campaigns at competitive prices.

1.2 What Happens If Campaign Doesn't Fill

If fewer than 10 slots are sold by the deposit deadline, the campaign will be cancelled. You will have two options:

OPTION A: REFUND (MINUS PAYPAL FEE)

You receive a refund of your deposit minus the PayPal transaction fee.

Example:

• Your deposit: $275.00

• PayPal fee: $8.28

• Your refund: $266.72

Why the PayPal fee is deducted:

• PayPal charges a transaction fee when we receive your payment

• PayPal does NOT refund transaction fees under any circumstances

• We cannot recover this fee from PayPal

• Therefore, we cannot refund this fee to you

• This is standard practice in the payment processing industry

Refund timeline: 5 business days to your original payment method

OPTION B: 10% DISCOUNT ON NEXT CAMPAIGN

Instead of a refund, you can apply your deposit toward a future campaign and receive an additional 10% discount.

Example:

• Your deposit: $275.00

• 10% discount: $27.50

• Total credit: $302.50 toward next campaign

Benefits:

• No PayPal fee deducted

• Get more value ($302.50 vs $266.72)

• Discount applies to any future campaign

• Discount never expires

• Can be used anytime

1.3 How to Choose

You must choose Option A or Option B within 3 business days of campaign cancellation notification. If you don't respond within 3 days, Option B (10% discount) will be automatically applied.

1.4 Refund Processing

Refunds are processed within 5 business days to your original payment method (PayPal). You will receive an email confirmation when the refund is processed.

2. NO REFUNDS AFTER DESIGN APPROVAL

2.1 Design Approval is Final

Once you approve your design proof, no refunds are available under any circumstances. Your balance payment is due and non-refundable.

2.2 Why No Refunds After Approval

When you approve your design, we:

• Lock your design

• Reserve your slot

• Schedule printer production

• Commit to USPS mailing

• Cannot cancel without significant losses

2.3 What You're Approving

When you approve your design proof, you are confirming:

• Design is correct

• All information is accurate

• You approve the layout

• You approve the colors

• You approve the messaging

• You are ready to proceed to print

2.4 Before You Approve

Before approving your design, you can:

• Request changes

• Request revisions

• Ask questions

• Request different options

• Take time to review

Once you approve, you cannot change your mind.

3. NO REFUNDS FOR NON-PERFORMANCE

3.1 We Don't Guarantee Results

We make NO guarantee regarding:

• Response rate

• Lead generation

• Sales or revenue

• Business results

• Customer quality

• Conversion rate

3.2 Why We Don't Guarantee Results

Direct mail response varies based on many factors outside our control:

• Your business type

• Your offer

• Your market

• Economic conditions

• Seasonal factors

• Competition

• Customer behavior

3.3 What We Do Provide

We provide:

• Professional design

• Quality printing

• USPS mailing

• QR code tracking via Dub

• Performance reporting (40 days after mail date)

• Honest data

3.4 No Refunds for Low Response

If your campaign gets low response, no refund will be issued. This is standard in the direct mail industry.

4. NO REFUNDS FOR MISSED DEADLINES

4.1 Deadlines Are Firm

All deadlines specified in your Service Agreement are firm and non-negotiable:

• Deposit deadline

• Contract deadline

• Balance due date

• Asset submission deadline

• Approval deadline

4.2 Missing a Deadline = Forfeiture

If you miss any deadline:

• Your slot is forfeited

• Your deposit is non-refundable

• You cannot participate in the campaign

• No exceptions

4.3 Why Deadlines Are Firm

Deadlines are necessary to:

• Coordinate with printer

• Coordinate with USPS

• Manage multiple campaigns

• Ensure quality

• Meet mail dates

4.4 No Extensions

We cannot extend any deadline. Missing a deadline results in immediate forfeiture.

5. PAYPAL FEES ARE NON-REFUNDABLE

5.1 What Are PayPal Fees

When you pay via PayPal, PayPal charges a transaction fee:

• 2.9% of transaction amount

• Plus $0.30 per transaction

Example:

• Your payment: $275.00

• PayPal fee: $8.28

• Amount we receive: $266.72

5.2 Why PayPal Fees Aren't Refundable

• PayPal charges the fee when we receive payment

• PayPal keeps the fee (we don't receive it)

• PayPal does NOT refund fees under any circumstances

• We cannot recover the fee from PayPal

• Therefore, we cannot refund the fee to you

5.3 This Is Standard Practice

All businesses that accept PayPal face the same situation. PayPal fees are non-refundable by PayPal policy.

5.4 If Campaign Is Cancelled

If your campaign is cancelled due to insufficient slots and you choose a refund:

• We refund your deposit

• We deduct the PayPal fee

• You receive: Deposit - PayPal fee

5.5 Alternative: 10% Discount

To avoid losing the PayPal fee, choose Option B (10% discount on next campaign) instead of a refund. You'll get more value.

6. PAYMENT DISPUTES

6.1 Reporting Payment Issues

If you have an issue with a payment, you must report it within 30 days of the transaction.

6.2 30-Day Window

After 30 days, we cannot assist with payment disputes. PayPal's dispute window closes after 180 days.

6.3 How to Report a Dispute

Contact us immediately:

• Email: info@reachlocalTX.com

• Phone: 281-223-8372

• Include: Transaction ID, date, amount, issue

7. PARTIAL REFUNDS

We do not issue partial refunds. You either:

• Get a full refund (minus PayPal fee)

• Get a 10% discount on next campaign

• Get no refund (if after approval)

8. REFUND TIMELINE

8.1 Campaign Cancellation Refunds

• Campaign cancelled: [DATE]

• Refund decision deadline: 3 business days

• Refund processing: 5 business days

• Total time: Up to 8 business days

8.2 Refund Method

All refunds are issued to your original payment method (PayPal). You will receive an email confirmation when the refund is processed.

9. WHAT'S NOT REFUNDABLE

The following are NOT refundable under any circumstances:

❌ Design work (after approval)
❌ Printing costs (after approval)
❌ USPS mailing costs (after approval)
❌ PayPal transaction fees
❌ Custom design fees (+$75)
❌ Additional revisions ($25 each)
❌ Missed deadline forfeiture

10. WHAT IS REFUNDABLE

The following ARE refundable:

✅ Campaign cancellation (insufficient slots)
✅ Payment errors (duplicate charge, wrong amount)
✅ Unauthorized payments
✅ Service failures (our fault)

11. FREQUENTLY ASKED QUESTIONS

Q: What if I change my mind after signing?
A: Once you sign your Service Agreement, you are committed. No refunds unless campaign is cancelled due to insufficient slots.

Q: What if I don't like my design?
A: You can request changes before approval. Once you approve, no changes or refunds.

Q: What if my campaign gets no response?
A: We don't guarantee response. No refund for low performance.

Q: What if I miss the approval deadline?
A: Your slot is forfeited. No refund.

Q: What if I miss the balance payment deadline?
A: Your slot is forfeited. No refund.

Q: Can I get a refund if I'm not happy?
A: No. We don't offer satisfaction guarantees. You approve everything before we proceed.

Q: What if there's a printing error?
A: Contact us immediately. We'll work with the printer to resolve.

Q: What if USPS doesn't deliver?
A: We're not responsible for USPS delivery. We provide proof of mailing.

Q: Can I cancel after the campaign mails?
A: No. Once mailed, no refunds.

12. CONTACT US

Questions about our refund policy?

ReachLocal TX Email: info@reachlocalTX.com Phone: 281-223-8372 Website: ReachLocalTX.com

SUMMARY

Our refund policy is simple:

1. Campaign doesn't fill? → Refund or 10% discount

2. You approve design? → No refund

3. Campaign underperforms? → No refund

4. You miss deadline? → No refund

5. PayPal fees? → Not refundable

We're transparent about what is and isn't refundable so you know exactly what to expect.

Last Updated: April 2026
Effective Date: April 2026

Refund Policy Page